FREQUENTLY ASKED QUESTIONS

ANSWERS EVERYWHERE

GENERAL QUESTIONS

To get a quote please click "Get a Quote" button and enter your project brief to submit to us . The quote will be provided within 1-2 business days, depending on the complexity of the project.

The quote can be revised based on the simplicity or complexity of the pages you provide and the options you choose for your project.

For projects beyond basic integration scope or any other quote requests, please feel free to request a quote.

The following discount rules apply:

  • We offer loyalty discounts for repeat order. So, please make sure to ask or use your coupon code while making your repeat order. We always do best for customers to make them happy.
  • Discounts are offered for bulk projects. The precise discount is provided once we investigate your designs and requirements.

We are always open to discuss long-term partnership opportunities. Please do not hesitate to contact our friendly partnership manager with questions or suggestions.

The standard turnaround time for one HTML / CSS page is 8 working hours. Each additional page associated with the same project takes 3–8 working hours, depending on the complexity and specifications of the order. We start work on the project only after all the details are crystal clear between the client and the project manager.

When posting an order you can also choose the expedited service, at an additional cost, to speed up delivery.

Also, please note:

  • Designs utilizing JPEG, GIF, AI, PNG, non-layered PSD files generally will also take longer to deliver.
  • Designs utilizing AI / EPS / inDD etc. formats will be converted into PSD and will require your confirmation before proceeding with the markup. Please note that this may take additional time. Please also make sure that you enclose all the external images and fonts used in your AI / EPS file.

CMS/eCommerce basic integration is scheduled separately from HTML / CSS markup, depending on the functionality required and usually takes 2–3 business days. The ETA for website development projects is provided upon thoughtful investigation with the quote.

Development Offices:

  • 8:00am – 5:00pm GMT / 4:00am – 1:00pm EDT.

Sales Managers and Live Chat Support:

  • 4:00am – 10:00pm GMT / 12:00am – 6:00pm EDT.

Our business days are Monday – Friday. Our team is available through all major holidays including Christmas, Independence Day, Labor Day, Memorial Day and all other holidays in the US and EU; however, we are not available on Dec 31 and Jan 1. If you require timeline adjustments, we can check for possible expedited delivery and weekend work. If there are changes in our schedule, we will display the information on our site for our clients.

You are always welcome to send over a list of changes you want to be made. We are happy to help you with minor amendments, even if they are not included in your original project specifications. Where the updates were not originally discussed and require a great deal of effort, the changes will be quoted separately.

We are always happy to help you with updates to your project far into the future. We never neglect our clients after delivering the final markup, since it is important to us to create a close collaborative partnership with our clients.

We use the client area for discussing the projects. It has been created specifically to make the communication process more convenient for you and for us, and tracks all communications between client and ManiWebify® so everything is totally clear as the order proceeds. This is our key communication tool, which helps to achieve perfection in the conversion process.

You may also contact us using Online Chat and speak directly with your Project Manager or get consultation from our Support Team.
You can contact us via email as well: [email protected]

We guarantee that information about your company and project will not become public. Please check our NDA policy at PRIVACY POLICY page.

If it is absolutely necessary for you to have your NDA documents signed; you are welcome to send them over. We will investigate the documents and let you know whether we can sign them and proceed.

There are some cases when you may have some money left on your account. You can use this credit for future projects or request a refund. This amount is assigned to your account and can be used at any time.

Please note that refund requests can only be credited to the specific account you used to make your original payment (i.e. credit card, PayPal account).

ManiWebify® offers various methods of payment:

  • Directly with your credit card on our site. We accept the following cards: Visa, MasterCard, AMEX, JCB and DISCOVER.
  • Via PayPal account, if you have one.
  • Wire / Check payments are available upon request for returning customers.

*For security reasons, payments over $5k are only accepted via wire transfer.
Please let us know if you are unable to use any of the above-mentioned payment methods.

TECHNICAL QUESTIONS

The most preferred source files are layered PSD, PNG or TIFF files.
We also work with Sketch files and accept designs in AI and EPS formats, but please note that additional time will be needed to convert them into PSD format, and we will require your confirmation of the Sketch, AI or EPS to PSD conversion.

If layered files are not available, we can also accept flattened designs in other formats like JPEG or PDF. For PDF source file please specify the exact dimensions in pixels to be used for the page. Please note that sometimes it is impossible or undesirable to use flattened files for particular elements. Projects with flattened designs usually require additional time.

The design files you send us should utilize RGB color scheme. If the design uses CMYK color scheme, we will convert it to RGB and ask for your confirmation on the result. Please note that this may take additional time and some tints may differ from the original version.

We can also use your existing markup as a source. You are welcome to provide us with the local version of the page and we will use it for re-slicing.
When in doubt, upload the files you have, and ask your questions — we will advise you from there.

We create code according to W3C standards, and our markup is displayed correctly in all popular modern browsers.
The QA Team tests the web pages in Internet Explorer 11 and the latest versions of Firefox, Google Chrome, Safari, Edge and Opera by default for all packages.

We test all projects on both Windows and Mac OS platforms.

Please try to provide us with layered PSD files where the text is editable. However, if that is not possible and the text is flattened, please let us know which font styles should be used, so that we can insert text placeholders.

Yes, we can use these font-replacement techniques. However, you have to refer to Fonts.com to check if your fonts are compliant with the safe fonts or have the required licenses for their web-embedding. Please note that in this case the client is fully responsible for following EULA.

Fonts produced by Adobe Systems are known to be safe.

Fonts produced by Berthold, FontFont, Fontsmith, Hoefler & Frere-Jones, ITC, Linotype require some additional licenses for their web embedding.

We sure can. You will get compatibility with iOS (iPhone, iPad), Android and Windows Phones etc

Yes, in most cases all JavaScript will work on mobile devices with no problem. When it’s not possible, we will be sure to let you know in advance.

We test on devices with a minimum screen resolution of 320px. If your resolution is less than 320px, please make sure to specify that when making your order.

Responsive design is a technology that allows web page elements to change their size and position according to the screen resolution. This technology is based on CSS Media Queries. Please make sure that your designs have these screen dimensions: desktops – 1024px, tablets – 768px, mobile devices – 480px or 320px.

A responsive email template allows to adapt it's layout depending on the screen resolution of the device you use. Such technology is supported by iPhone, iPad, and Android. Other devices will display a desktop version of the template.

ADDITIONAL QUESTIONS

If you would like a markup for an existing site to be remade, please provide us with the local HTML version of the site (html, css, images, etc.) so that we can open the page locally. Please also let us know in which browsers the page is displayed correctly or provide us with the screenshot of how the page should look.

By default, we do not include link URLs in the code. If you are interested in any additional functionality, please let us know.

We will be happy to assist you with JavaScript / AJAX / PHP. Feel free to specify the functionality you are interested in and the preferable library or framework. The quote will be provided separately, depending on the request.

We always prefer to do all the code from scratch. That way we can guarantee the highest quality of the final product.

Therefore, we usually will re-slice the pages. However, you are welcome to provide your code for investigation.

EMAIL TEMPLATE QUESTIONS

We use tables for email templates to ensure maximum compatibility with as many email clients as possible, even for those email clients that do not support CSS or cannot load images. An email template marked up with tables is sure to be displayed correctly for all your customers.

Due to the limited possibilities of using CSS in email clients, here are the following design requirements:

  • Please note that the text laid over the pattern background will be made as an image. The editable HTML text can be laid over the solid color backgrounds only.
  • Try to avoid placing elements one over the other, e.g. the button is placed over the background image. Otherwise, such elements will be made as one image.

The optimal width is from 600px to 700px.

Web fonts without effects are preferable. Any other fonts will be included into images.

It is necessary to include a link that allows to unsubscribe from the newsletter (unsubscribe link).

We do not use it as a default css preprocessor in emails, but we can definitely use it upon request for you. This option is quoted $29 per email template.

SPEED IT UP

If there are non-web fonts used for the navigation or headings, please specify if those elements should be made using images, @font-face, or if there should be a substitution of the font.

You can send your notes in the Client Notes section when posting an order. They may also be placed in the design file itself-whatever is most convenient for you.

We can do it faster. If your order is time-sensitive, tell us immediately and we will look into expedited delivery possibilities.

IMPLEMENTATION QUESTIONS

We can install the theme on your server. Please provide us with the following details:

  • FTP access (host, login, password)
  • HTTP link to the server folder
  • phpMyAdmin access (if possible)

If the CMS is not installed on your server, we can deal with the installation. The following details will be needed in this case:

    • Host of the MySQL server
    • Login and password for database

Database name (if it exists)

If you have the CMS already installed, we will need access to the admin panel. Please let us know beforehand if any content is already present on the site. This may affect the time required for the installation.

Please note that we work with a staging only and install a theme into a fresh CMS.

You are welcome to provide us with the existing HTML / CSS for investigation. After examining the markup we will let you know whether it can be used for implementation or if creating the markup from scratch is recommended instead.

We work with the latest stable release of the CMS (available at the project start point) by default. If you need compatibility with any other versions of the CMS, please notify us about it in the Notes or Client Area.

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